This document describes how Business Switch Pty Ltd ABN 83 134 235 304 (we or us or our) complies with the requirements of the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs), and any other applicable privacy laws in Australia in respect of the website www.businessname.com.au and all related individual websites linked from business-switch.com.au (Websites).
The kinds of personal information that we collect and hold include names, contact details, date of birth, place of birth (such as country, state or city), government related identifiers such as Tax File Numbers (TFNs) and other information that is relevant to our functions and activities. We do not collect sensitive information.
We do not use government related identifiers as our own identifiers.
While we do not collect sensitive information as such, your country of birth (which, when combined with other personal information could amount to sensitive information) is required for the purposes of Australian Business Number (ABN) registration or business name registration and is collected by us. Such information is collected with your consent when you submit an application to register a business name or ABN.
We usually collect personal information directly from individuals.
In some instances, we may collect personal information about individuals from third parties such as the Australian Taxation Office (ATO), the Australian Securities and Investment Commission (ASIC) or publicly available resources, such as Government websites, to check ABNs or other information.
We may also collect your personal information from your authorised agent who submits an application for an ABN, business name, trade mark, domain name, bank account or for GST registration or for any of our other services with us on your behalf, such as, your partner in your business or your lawyer or accountant.
We may collect your personal information when you communicate with us, such as when:
Any personal information collected on our Websites will state to the user that personal information is being collected.
If you do not provide personal information that we request in connection with our activities, we may not be able to provide our products or services to you.
If we ask for your TFN and you do not provide it, your ABN application may be delayed.
We collect, use, hold and disclose your personal information as necessary for purposes directly related to our functions and activities, including:
We track traffic patterns throughout the URLs registered to us.
We use "cookies" on our Websites. A "cookie" is a small amount of information which is transferred to the hard drive of your computer and which can identify your web browser, but not you. If you want, you can disable your web browser from accepting cookies. If you do so, you can still access our Websites, but not all services may be available.
We may automatically collect general statistical information on our Websites about visitors to our Websites, such as IP addresses, browsers used, dates visited, pages visited and number of visitors. We also collect similar general statistical information in respect of our client's websites (on behalf of the relevant clients) which are hosted by us (Hosted Websites).
However, such information does not refer to individuals by name or their contact details. We use this data in aggregate to improve our Websites. We may provide such aggregated data to third parties, but in so doing, we do not provide personal information without the individual's consent.
For example, we share data (including personal information) with Google Ads Data Hub to improve tracking on our Websites. After this data is encrypted or hashed, Google combines the data with Google ad campaign data. We then run reports which contain aggregated de-identified data which assist us to, for example, improve advertising efficiency or obtain marketing insights. These reports do not contain any personal information which could be used to re-identify individuals.
We may disclose personal information to:
We may also provide your information to others, if required or permitted to do so by law, in accordance with the APPs.
We will only disclose your personal information:
We may disclose your personal information overseas to our independent contractor team in the Philippines.
At any stage, should you wish to stop receiving any of our emails that we send to you for marketing or promotional purposes, simply click on the “Unsubscribe” link at the bottom of the email.
When we send you hard copy promotional materials, such materials will include instructions on how you may unsubscribe from receiving such materials.
You may deal with us on an anonymous basis or by using a pseudonym when making inquiries through our Websites, or when you make general inquiries by telephone and do not require a further response from us. However, we may need certain contact details from you to respond to inquiries.
Generally, we will require your personal information in order to transact with you.
We use industry-standard methods and take such steps as are reasonable to protect your personal information from unauthorised access, modification or disclosure and from misuse, interference and loss.
Among other techniques, we usually:
Once personal information is no longer required by us for the purposes for which it was collected or held or otherwise in accordance with the APPs, we will take all steps as are reasonable in the circumstances to ensure that it is either destroyed or de-identified.
You may seek to access or correct your personal information at any time by contacting the Privacy Officer by email to firstname.lastname@example.org or by mail to the 'Privacy Officer, Suite 703, Level 7, The Trust Building, 155 King Street, Sydney NSW 2000.
If we do not agree to provide you with access to your personal information or to amend or annotate the information we hold about you, we will provide you with written reasons for our decision and you may seek a review of our decision.
If we do not agree to make the requested changes to your personal information, you may make a statement about the requested changes and we will attach it to your record.
You can send written complaints about a breach of the APPs in relation to your personal information by email to email@example.com or by mail to 'Privacy Officer', Suite 703, Level 7, The Trust Building, 155 King Street, Sydney NSW 2000.
Complaints will be reviewed by our Privacy Officer and a response will usually be provided within 30 days of receipt of the complaint.
procedure set out above, you can make a complaint to the Office of the Information Commissioner (OAIC). The OAIC's contact details are here.
For more information about making a complaint, contact us at firstname.lastname@example.org.
*As amended 05 April 2022.